Warranty

For purchases made directly through MIU COLOR:

30-Day Unconditional Money-Back Guarantee

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND if you are unsatisfied for any reason. If the reason for return is not quality-related, the customer must pay return shipping costs.

6-Month Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND, including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned, then we will offer a 50% REFUND.

Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND, including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or miucolor.com.

For purchases made through third-party retailers

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty conditions and procedures.

Extended Warranty:

Generally, all products sold by MIU COLOR products enjoy a 6-month warranty, though specific warranty conditions may vary between products. MIU COLOR reserves the right of final explanation.

Registered MIU COLOR members enjoy a 12-month extended warranty. click here. to become a member now.

FAQs:

+-What isn’t covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 12 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

+-When does the warranty begin?

  • It begins the day you place your order.

+-How do I claim a warranty?

  • Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
  • If you believe the item is defective and under warranty, please submit a return or exchange request by contacting us at cs@miucolor.com.

+-What is a valid proof of purchase?

  • An Amazon or MIU COLOR order number for a purchase made through MIU COLOR.
  • A dated sales receipt from an authorized MIU COLOR reseller that shows a description of the product along with its price.

+-What if I don’t have any proof of purchase?

  • Purchased through MIU COLOR? We may be able to locate your order using your email address, name or shipping address.
  • Purchased through an authorized MIU COLOR Reseller? You may contact the Reseller to see if they can provide a copy of your receipt.
  • Received as a gift? You may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

+-Will the warranty be renewed if my product is replaced?

  • The warranty continues from the date of your original purchase. It will not be renewed after a replacement has been provided.

Generally all products sold by MIU COLOR have 6 months warranty, and warranty may vary with different products. MIU COLOR reserves the right for final explaination. Join us. Register to be a member of MIU COLOR and get Extra 6 Months Warranty. Just click the button.

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Extra Warranty Application