For purchases made directly through MIU COLOR:
30-Day Unconditional Money-Back Guarantee
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND if you are unsatisfied for any reason.
If the reason for return is not quality-related, the customer must pay return shipping costs.
6-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND, including any return shipping costs.
Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
If the item cannot be returned, then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND, including any return shipping costs.
This includes purchases shipped overseas from the USA via Amazon or miucolor.com.
For purchases made through third-party retailers
Other retailers’ after-sales support policies will vary.
Please contact the retailer directly for specific guidance on their warranty conditions and procedures.
Generally, all products sold by MIU COLOR products enjoy a 6-month warranty, though specific warranty conditions may vary between products.
MIU COLOR reserves the right of final explanation.
Registered MIU COLOR members enjoy a 12-month extended warranty. click here . to become a member now.
+What isn’t covered by the warranty?
- •Purchases from unauthorized resellers
- •Improperly operated devices
- •Lost or stolen products
- •Purchases made over 12 months ago (unless otherwise stated)
- •Non quality-related issues (after 30 days of purchase)
- •Free products
+When does the warranty begin?
- •It begins the day you place your order.
+How do I claim a warranty?
- •Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
- •If you believe the item is defective and under warranty, please submit a return or exchange request by contacting us at firstname.lastname@example.org.
+What is a valid proof of purchase?
- •An Amazon or MIU COLOR order number for a purchase made through MIU COLOR.
- •A dated sales receipt from an authorized MIU COLOR reseller that shows a description of the product along with its price.
+What if I don’t have any proof of purchase?
- •Purchased through MIU COLOR? We may be able to locate your order using your email address, name or shipping address.
- •Purchased through an authorized MIU COLOR Reseller? You may contact the Reseller to see if they can provide a copy of your receipt.
- •Received as a gift? You may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
+Will the warranty be renewed if my product is replaced?
- •The warranty continues from the date of your original purchase. It will not be renewed after a replacement has been provided.
MIU COLOR reserves the right for final explaination.If you have any other questions or inquires, feel free to contact us .